Refunds

Eligibility

A refund may apply to a booking deposit or to fees for days not yet worked. Days already spent on your hall, or hours already spent on logs you sent, are charged as worked time and are not refundable except where we are at fault.

Timeframe

Ask in writing as soon as you know a visit cannot go ahead. We look at the notice against the first booked on-site day, not against the date of the original enquiry.

Full or partial refund

• More than ten working days before the first on-site day: the deposit is returned in full if no records work has started.
• Five to ten working days: we keep half the deposit to cover diary hold, and return the rest if records work has not begun.
• Fewer than five working days, or after we have started the stop-code reading: the deposit is kept. Unused later days on a multi-day study can still be discussed.

Non-refundable items

Rail or mileage already bought for the agreed dates, and paid-for site induction slots we cannot recover, are deducted from any refund. Printed copies of a brief already delivered are not taken back for credit.

Process

Email hello@content-crafthub.click with the plant name, the booked dates, and whether you wish to reschedule instead. We confirm what has been worked and what remains.

Processing time and method

Approved refunds are returned by the same bank transfer or card route used to pay, usually within fourteen working days of our written agreement. We do not refund in cash at the plant.

Cancellation and rescheduling

You may ask to move dates once without a fresh deposit if we still have diary space and travel can be changed without a loss. A second move is treated as a cancellation of the original hold.

Deposits

Studies longer than two days take a deposit equal to one day. The deposit is part of the fee, not an extra levy, when the work goes ahead.

No-shows

If we arrive for an agreed shift and the escort or access is not available, that day is charged. We will wait a reasonable time at reception as your site rules allow.

Work already started

Desk reading of logs, chart drafting, and hours already observed are billed at the day or fixed-fee rate in the quote. We will send whatever unfinished pages exist if you end the work early, unless you ask us not to.

Materials

We do not buy production materials for you. Consumables such as printed charts for the closing briefing are included in the fee and are not a separate goods return.

Exceptions

If we cancel because of illness or weather that makes the road from Camer's Green unsafe, we offer new dates or a full return of sums paid for days not worked. If a changeover you booked us to watch is cancelled by the plant, that portion is rescheduled or omitted as you choose; a day already travelled may still be charged.

Contact for refund requests

Content Crafthub, 52 Copthorne Way, Camer's Green, WR13 7BF, United Kingdom. Telephone 07808624954. Email hello@content-crafthub.click.